Frequently Asked Questions

We offer PRIORITY SHIPPING on all orders within the U.S. and Canada. All orders usually take 2-4 business days to process and ship so please keep this in mind when ordering. 

When you order from our website, you will receive an order confirmation number in your email. Once we have shipped your products, we will send a second email that includes the tracking number for your order. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

When you receive your shipment, please inspect all items such as remotes, manuals, and cables, or any applicable accessories for the products ordered. Please be sure to save the box, the outer shipping carton (if applicable), and all packing material, in the unlikely event that you’ll need it for a return shipment. Any damage during shipment must be handled by the customer with the carrier directly. We fully insure each item. The carrier may request to inspect the item upon receipt of a claim.

All orders from Happy Crypto Mines are final.

If an exception is made to our policy, a return authorization is required for an exchange or refund. Any product shipped to us without a return authorization is not eligible for a refund and will be returned to the customer at his/her expense.

If within 3 calendar days of the date of your shipping date, you would like to replace or return the item for any reason, this process can be initiated on the "Submit A Ticket" section which will trigger an email to our Customer Service or directly contact our representatives. You will then be contacted by one of our representatives about your request. Returns for any reason must be approved through our customer service team and may be subject to a 60% restocking fee plus transaction fees if applicable. If approved, a return authorization number (RMA #) will be provided to you by our Customer Service team.

RMA # is valid for 7 calendar days from the date issued. Replacement Merchandise will not be reserved for more than 7 calendar days past the issuance of the RMA#. Merchandise that we receive past the return period may be refused and returned. A refund or exchange is provided at the sole discretion of Happy Crypto Mines. Products must be returned with all accessories originally included with such products. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.

Any items shipped back to us without an RMA # clearly displayed on the box will be refused and sent back to you. If a package without an RMA # was accepted by our Shipping and Receiving Department, it can take up to 15 business days to be processed. Authorized Returns are processed within 5-7 business days, not including weekends, holidays, or the day the package was received. 

Returns must be shipped in their original packaging and in brand-new condition. Returned items must have no visible signs of wear or use. Used or damaged items cannot be returned or refunded, with no exceptions. Gift purchases must be returned by the original purchaser.

You must inspect your merchandise immediately upon receipt. All damaged items must be reported to the shipping carrier within 24 hours. If you have received a damaged product, you must keep the product with its original packaging materials for the carrier to investigate. After reporting the loss/damage to the carrier, Happy Crypto Mines must be notified immediately with details and photos regarding the damaged or incomplete shipment. Our team will then schedule for the item to be returned to us if necessary or provide the proper support for a shipment claim. Once we receive the product, we will inspect the condition and either issue a replacement or a credit if applicable. Do not send any items back to the return address without first submitting a ticket to obtain an RMA number from Happy Crypto Mines. 

Generally, all sales are final unless the products are deemed defective when delivered, as determined by technicians employed by or affiliated with the Company. If your order is defective in whole or in part, you may contact the Company to request a solution for the problem here. Defective items are subject to repairs, replacement parts, or full replacements as deemed necessary by a Happy Crypto Mines technician. These options will be discussed with you prior to issuing an RMA #.

New products purchased from Happy Crypto Miner usually come with a minimum 6 - months manufacturer warranty. Warranties may vary by manufacturer and product type. If you have additional questions about Returns or Warranties please feel free to Submit a Ticket to have one of our experts help you through the process.

Typically, all orders will take 2-4 business days to process before shipping. This time is necessary since it allows us to test your crypto miner to ensure its highest performance and properly pack your products for safe shipping. Once we ship the products, you will be sent a tracking number to your email that allows you to track your products' transit status. 

We offer FREE PRIORITY SHIPPING to all our customers, which will usually arrive in 3-5 business days from the shipment date.